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Terms & Conditions

Welcome to the Yokoso Terms & Conditions.

Welcome to Yokoso! We appreciate your patronage and strive to provide the best dining experience possible. By visiting and using our services, you agree to the following terms and conditions. Please read them carefully.

General Information

  • Yokoso operates as a combined sushi and pizza restaurant based in Illford, London, United Kingdom. Yokoso hereinafter referred to as the “Restaurant”.
  • These terms and conditions apply to all customers who dine at, place orders with, or use any services provided by the Restaurant.

Ordering and Menu Information

  • All menu prices are inclusive of VAT. Prices may be subject to change without prior notice.
  • Any special offers, promotions, or discounts are at the discretion of the restaurant and may have separate terms and conditions.
  • We strive to accommodate all dietary requirements and preferences; please notify us in advance of any allergies or special dietary restrictions.
  • We reserve the right to refuse service if we are unable to meet any dietary needs or restrictions.

Online Orders

  • Orders placed through our website or third-party platforms are subject to availability.
  • Orders for delivery or collection must be placed with accurate details (e.g., address, phone number, and delivery time or any other relevant information).
  • All online orders must be confirmed by the Restaurant. We reserve the right to cancel or modify any order if necessary.
  • Payment for online orders must be made at the time of placing the order, either by credit/debit card or through any available online payment method.
  • Delivery times are estimates and may vary based on demand, weather, and other factors. We are not liable for delays outside of our control.

Dining-In Policy

  • Tables are subject to availability. Reservations are recommended, especially during peak hours.
  • We aim to provide a pleasant and timely dining experience. However, wait times may vary based on restaurant capacity and other operational factors.
  • We request that all customers behave respectfully while in the restaurant. We reserve the right to refuse service to anyone displaying disruptive or inappropriate behavior.
  • Any damage to restaurant property or equipment caused by a customer will result in an additional charge to cover the repair or replacement costs.

Group Booking Policy

  • Bookings of 6+ guests: A deposit of £50 is required to be prepaid by the end of your provisional booking time. The deposit for no shows and bookings cancelled less than 24 hours before the agreed arrival time is not refundable.
  • Bookings of 10+ guests: A deposit of £100 is required to be prepaid by the end of your provisional booking time. The deposit for no shows and bookings cancelled less than 72 hours before the agreed arrival time is not refundable.
  • Special Note:
    1. If the deposit is not reached, the booking confirmation will be at the discretion of the Restaurant authority.
    2. The customer must agree to pay the full amount for the total number of guests that was mutually confirmed, unless otherwise agreed upon, if the final number of guests is less than the number that was specified when the booking was confirmed.
    3. In the same vein, the restaurant reserves the right to decline service to any additional guests if the total number of guests exceeds the number of confirmed reservations. In such cases, the restaurant reserves the right to impose additional fees for the immediate arrangements, unless otherwise agreed upon in advance.

Private Parties:

All deposits requested for private dining reservations are 50% of the agreed minimum spends and a £150 non-refundable admin fee. These deposits must be prepaid by the end of your provisional booking time or on the agreed date set by the restaurant. The deposit will not be refunded in the event of a no-show or cancellation of the reservation less than 10 business days prior to the scheduled event. If the minimum spend is not met, the remaining balance of the minimum spend, as well as the 15% service charge, must be paid on the day.

External Food and Alcohol Policy

Guests are prohibited from bringing food, wine, beer, or spirits into the restaurant for consumption on the premises unless prior written consent has been obtained or an additional fee has been agreed upon.

Delivery and Collection

  • For delivery orders, the restaurant will only deliver within a specified radius of the premises. This radius will be set by the Restaurant.
  • Customers must ensure the accuracy of the delivery address at the time of order. Any mistakes in the delivery address provided may result in delayed or failed deliveries.
  • For collection orders, customers must arrive at the agreed-upon time. We will hold your order for a reasonable time, but we cannot guarantee the availability of the order if it is not collected promptly.

Refund and Cancellation Policy

  • Cancellations for orders must be made before the order is processed or dispatched. Once the order is in progress, we cannot offer a refund.
  • If an item is incorrect or damaged upon arrival, customers must contact us within 30 minutes of delivery or collection to request a replacement or refund.
  • Refunds will be processed to the original payment method and may take up to 7-10 business days.
  • In case of “Force majeure” or In the eventuality of a natural disaster (fire, flood, power cut, hurricane, etc.), where the Restaurant should suddenly close, we will refund your deposit. However, the Restaurant is not liable to pay any compensation under these circumstances.

Health and Safety

  • The Restaurant follows all necessary health and safety guidelines strictly, including food hygiene standards and local laws. Customers should take reasonable care when consuming food to avoid allergies or injuries.
  • Customers must inform staff of any allergies or dietary restrictions when placing orders, whether online or in person.

Limitation of Liability

  • The Restaurant is not liable for any injury, damage, or loss resulting from the consumption of our food or services, except where such injury, damage, or loss is caused by our negligence.
  • We are not responsible for any third-party services used to fulfill orders, and any complaints or issues arising from these services should be directed to the relevant provider.

Changes to Terms and Conditions

  • We reserve the right to cancel, update or amend these terms and conditions at any time without any prior notice and will be effective immediately.
  • It is customer’s responsibility to review these terms periodically.

Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom.
  • Any disputes arising from the use of our services or products will be resolved under the jurisdiction of UK courts.

Other Policies

  • For all bookings a service charge of 15%will be added to your final bill.
  • All food, beverage costs are inclusive of VAT.
  • The minimum spend does not include the 15% service charge. In other words, service charge cannot be calculated into a minimum spend, unless otherwise agreed by the Restaurant prior to the event.
  • The Restaurant reserves the right to refuse admission or to remove any guest who is acting intoxicated or disorderly. The restaurant does not take responsibility If deemed necessary, it will not be the Restaurant’s responsibility to call the Emergency Services.
  • The restaurant must be notified of any complaints by letter or email within seven days of your event. After the stated period, it will be at the Restaurant’s discretion to take any complaint into consideration.
  • If a customer or any of his guests cause damage to the restaurant’s furnishings or fittings, the customer will be held liable.
  • The restaurant reserves the right to change the prices of food and drinks at any time without prior notice.
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